- Read the following FAQs (Frequently Asked Questions).
- Make sure you are using the latest version.
- If you still can't solve your problem, please contact our support team,do not forgrt to send us these information : Version number,Operating System's version,Hardware configuration,The error message
Can I try your software before I buy it?
Yes, we recommend you to try our software at first. Please Download a free trial version!
How to convert mkv file, such as mkv to avi?
Please read this guide
How to buy? Is online order secure?
Yes, it is 100% secure. For more information about purchase our products, please visit HERE.
What should I do if I don't receive my registration information in 1 business day?
Please write to support@videozip.org enclosing your name, the order ID and an alternate email address. Sometimes we couldn't send the registration information to your original email address due to wrong email address or your Anti-SPAM system.
Do I need to pay for upgrades?
No. We provide all our registered users lifetime free upgrades.
Are orders processed in real time?
Absolutely. You will know whether or not your purchase was accepted less than 10 seconds after you hit the purchase button. You will not need to wait for us to manually process the order for them and will receive the product just seconds after the order is submitted. If you order it by PayPal you will receive the registration information in 24 hours after ordering successfully!
What is a registration code?
A registration code is a tool that software companies use to validate a paid user. If an order is fulfilled by registration code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer's web site before you purchase the software.
I want to convert a MKV file , but the software crashes
with an error, Why ?
Please click 'option' button. The new version has been added options to choose "Internal Decoder" and "Directshow" mode.After you added the files and selected output path, you should switch to "Internal Decoder mode" ,When switch "Internal Decoder mode" successfully, you can press "Play" button to preview and test the sound, if ok, you can press "Go" button to begin the conversion.
The link from the confirmation e-mail does not work.
You can download VideoZip from our site any time you need. All our programs avaliable for non-limited free downloading.write to support@videozip.org for a new link
How to upgrade?
Videozip registered users are entitled to free upgrades. The latest version of Videozip uses the same registration key as your previous version, download the latest trial version from our download page (http://www.videozip.org) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).
I lost my registration key, how can I get it back?
Please contact us with the software name, your registration name, email address and possibly OrderID at support@videozip.org.
